Introduction

CamCentral Systems Inc. (“CamCentral”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what we collect when you visit camcentral.net, request a quote, create an account or place an order — and how we use, share, secure and retain that information, along with the choices and rights available to you.

By using this website you consent to the practices described in this policy. If you do not agree, please discontinue use of the site.

Information We Collect

We collect information in three ways:

• Information you provide directly — your name, company name, billing and shipping addresses, email address, telephone number, order and quote details, account login credentials, and any messages you send to our sales or support team.
• Payment information — processed securely by our payment providers. Full payment-card numbers are transmitted directly to the processor and are not stored on CamCentral servers.
• Information collected automatically — your IP address, browser type, device and operating system, referring pages, the pages you view, and similar usage data gathered through cookies and analytics technologies.

Cookies & Tracking Technologies

We use cookies and similar technologies to operate the store, remember your preferences and understand how the site is used:

• Essential cookies keep your shopping cart, checkout and security features working.
• Preference cookies remember choices such as your display currency (CAD/USD).
• Analytics cookies help us measure traffic and improve the site. We use Microsoft Clarity (anonymous heatmaps and session insights) and Google analytics and advertising services. Clarity may record aggregated, masked interactions such as clicks, scrolling and mouse movement to help us improve usability.

You can control or disable cookies through your browser settings. Please note that disabling essential cookies may affect site functionality such as checkout.

How We Use Your Information

We use the information we collect to:

• Process, fulfill and deliver your orders, and arrange shipping, customs and brokerage;
• Prepare and follow up on price quotes and product inquiries;
• Provide customer service, warranty support and technical assistance;
• Manage your account and verify your identity;
• Detect, prevent and investigate fraud and secure our website;
• Meet our legal, tax, accounting and regulatory obligations; and
• Send order and shipping updates, and — with your consent — occasional product news. You can opt out of marketing at any time.

Payment Processing

Online payments are handled by PCI-DSS-compliant payment processors, including our merchant card gateway and, where selected, PayPal. Your payment-card details are encrypted and sent directly to the processor. CamCentral does not retain complete payment-card numbers. Any PayPal order payment must be made from a verified PayPal account.

How We Share Information

We do not sell your personal information. We share it only as necessary to run our business and complete your order, with:

• Shipping carriers and customs brokers to deliver your products and clear international borders;
• Payment processors to authorize and settle transactions;
• Manufacturers and authorized distributors for order fulfillment and warranty — orders are frequently shipped directly from distributor or manufacturer warehouses;
• Service providers (hosting, IT, security and analytics) that process data on our behalf under confidentiality obligations; and
• Authorities or third parties where required by law, or to protect our rights, customers or the public.

Third-Party Services & Links

Our site may embed third-party content (for example, YouTube product videos) and link to manufacturer or partner websites. These third parties operate under their own privacy policies, and we are not responsible for their content or data practices. We encourage you to review the privacy policies of any third-party sites you visit.

Data Retention

We keep your order and account records for as long as needed to provide our services and to satisfy legal, tax, accounting, warranty and dispute-resolution requirements. When information is no longer required, we securely delete or anonymize it.

Data Security

We protect your information using SSL/TLS encryption in transit, access controls, and a managed, firewalled hosting environment. While no method of transmission or storage is completely secure, we take reasonable measures to safeguard your personal information against loss, misuse and unauthorized access.

Your Privacy Rights

Depending on where you live, you may have the right to access, correct, delete or port your personal information, and to withdraw consent or opt out of marketing:

• Canada (PIPEDA) — you may request access to, and correction of, the personal information we hold about you.
• California (CCPA/CPRA) — you may request to know, delete or correct your information and opt out of its “sale” or “sharing.” We do not sell personal information.
• EU / UK and other regions — where applicable, you may exercise GDPR-style rights over your data.

To exercise any of these rights, contact us using the details below. We may need to verify your identity before responding.

International Data Transfers

CamCentral is based in Canada with a presence in the United States and serves customers worldwide. Your information may be stored and processed in Canada, the United States, or other countries whose data-protection laws may differ from those in your jurisdiction. Where required, we take steps to ensure your information remains protected.

Children’s Privacy

Our website and products are intended for businesses and adults. We do not knowingly collect personal information from children under the age of 16. If you believe a child has provided us information, please contact us and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above, and material changes will be posted on this page. Your continued use of the site after changes take effect constitutes acceptance of the revised policy.