XProtect Hospital Assist Device License (Milestone part number XPHADL) licenses one patient-room camera for XProtect Hospital Assist, Milestone’s virtual patient observation add-on for healthcare. Hospital Assist gives clinical staff a purpose-built observation view in the XProtect Smart Client: privacy blur on demand, patient notes and fall-risk indicators, two-way talk to the room, and event triggers when a patient moves or leaves the bed, all with hospital-grade privacy controls that keep observation separate from security recording.
Who it is for
hospitals, long-term care, mental-health units and rehabilitation facilities that want to reduce falls and sitter costs with remote patient observation on their existing Milestone platform.
What XProtect Hospital Assist gives you
- Dedicated observation view for one-to-many virtual sitting from the nursing station
- Privacy blur that clinicians toggle for care procedures, with an audit trail
- Room and patient notes, alerts and fall-risk flags shown next to the video
- Two-way audio to the room and one-click escalation to a nurse call or alarm
- Video not stored by default; recording rules follow hospital privacy policy
- Works with the AXIS and Hanwha healthcare cameras with built-in microphones and speakers that CamCentral supplies
Licensing
Requires: XProtect Expert or Corporate.
Quantity: One per observed room camera.
Compatible editions: XProtect Expert, XProtect Corporate.
This is an electronic licence. Nothing ships: the licence is issued against your Milestone software licence code (SLC) and activated in the Management Client. Perpetual XProtect licences include the first year of Milestone Care Plus; keeping Care Plus current gives you version upgrades and full trade-in value when you move to a higher edition.
Supplied and supported by a Milestone VMS Specialist
CamCentral Systems Inc. holds Milestone VMS Specialist status with XProtect Certified Integration Technician and Milestone Certified Design Engineer staff in-house. We size the licensing, design the server and storage architecture, install and commission the system, and we can custom XProtect integration development when the platform needs to do something it does not do out of the box. Larger and multi-site deployments may qualify for project pricing: request a quote, email orders@camcentral.net or call 604-876-3838 / 1-877-876-3838.
See the XProtect editions: Express+, Professional+, Expert and Corporate, or browse the full Milestone range.
Technical specifications
Key specifications: one per observed room camera; requires XProtect Expert or Corporate; perpetual licence with 1 year Care Plus; electronic delivery. Milestone part number XPHADL.
Licence
| Specification | Value |
|---|---|
| Product type | XProtect add-on device licence (per device / connection / door) |
| Milestone part number | XPHADL |
| Add-on | XProtect Hospital Assist |
| Licence model | Perpetual, includes 1 year Milestone Care Plus |
| Quantity required | One per observed room camera |
| Requires | XProtect Expert or Corporate |
| Compatible editions | XProtect Expert, XProtect Corporate |
| Delivery | Electronic licence, no shipping |
| Software version | XProtect 2024 R2 and later |
Frequently asked questions
Is patient video recorded?
Not by default. Hospital Assist is designed for live observation; any recording follows rules your privacy officer defines in XProtect.
How many rooms can one observer watch?
Typically 8 to 16 rooms per observation station; the observation view is designed for one-to-many monitoring.
Which cameras are recommended?
Indoor domes with a built-in microphone and speaker, IR for lights-off observation and a privacy mask, for example AXIS M55 series or Hanwha healthcare models. We design the room package with you.
Does CamCentral install and support it?
Yes. We are a Milestone VMS Specialist in Vancouver serving Canada and the United States, with certified XProtect design and integration staff, and we offer custom XProtect integration development.
















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