Milestone Husky IVO 1800R 2U high-capacity rack-mount appliance, HEMS-1800R-5Y-4HMC maintenance service

Milestone 5 Years Keep Your Hard Drive (KYHD) – 1800R

5 Years Keep Your Hard Drive (KYHD) for Husky IVO 1800R, Milestone part number HEMS-1800R-5Y-KYHD. Keep Your Hard Drive: failed drives with recorded video stay on site for the Husky IVO 1800R 2U high-capacity rack-mount appliance, five-year term, one per appliance, registered to the service tag.

$425.00 USD

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5 Years Keep Your Hard Drive (KYHD) for Husky IVO 1800R (Milestone part number HEMS-1800R-5Y-KYHD) is a five-year extended maintenance service for the Milestone Husky IVO 1800R 2U high-capacity rack-mount appliance (HE1800R series). Keep Your Hard Drive means that when a hard drive or SSD in the appliance fails and is replaced under the hardware warranty, the failed drive stays with you instead of being returned to the manufacturer. Recorded video, exported evidence and system data never leave your site, which is a requirement for many police, healthcare, education, government and privacy-regulated customers.

About the Husky IVO 1800R

The Husky IVO 1800R is a Milestone Husky IVO 2U high-capacity rack-mount appliance built on Dell Technologies hardware and pre-loaded with XProtect, sized for the largest recording and storage loads, up to 288 TB internal. Husky IVO appliances ship with a standard hardware warranty; this service extends and upgrades that coverage for five years. CamCentral supplies Husky IVO appliances and XProtect licensing as a complete, pre-configured recording server: ask for a quote with your camera count and retention.

What is included

  • Retain every replaced hard drive or SSD for the full five-year term; no drive with recorded video is returned
  • Removes the need to wipe or certify destruction of drives before return
  • Satisfies chain-of-custody and privacy policies for evidence-bearing storage
  • Replacement drives are still supplied under the appliance hardware warranty
  • Registered against the appliance service tag; covers all internal drives
  • Can be combined with 4-hour Mission Critical response (see the 4HMC service for this model)

Ordering

One service per appliance. The service is registered to the Husky IVO 1800R service tag and runs for five years from registration. It does not cover XProtect software, which is maintained through Milestone Care Plus on your XProtect licences.

Also available for this model: HEMS-1800R-5Y-4HMC.

Supplied and supported by a Milestone VMS Specialist

CamCentral Systems Inc. holds Milestone VMS Specialist status with XProtect Certified Integration Technician and Milestone Certified Design Engineer staff in-house. We size the licensing, design the server and storage architecture, install and commission the system, and we can custom XProtect integration development when the platform needs to do something it does not do out of the box. Larger and multi-site deployments may qualify for project pricing: request a quote, email orders@camcentral.net or call 604-876-3838 / 1-877-876-3838.

Technical specifications

Key specifications: 5-year Keep Your Hard Drive service for the Milestone Husky IVO 1800R 2U high-capacity rack-mount appliance; failed drives remain on site; registered to the appliance service tag. Milestone part number HEMS-1800R-5Y-KYHD.

Service

Specification Value
Product type Husky IVO extended maintenance service
Milestone part number HEMS-1800R-5Y-KYHD
Covered appliance Milestone Husky IVO 1800R (HE1800R series)
Appliance form factor 2U high-capacity rack-mount appliance
Term 5 years
Response level Per appliance hardware warranty (next business day)
Keep Your Hard Drive Included
Quantity required One per appliance
Registration Against the appliance service tag
Delivery Electronic service registration, no shipping

Frequently asked questions

Do I get a replacement drive?

Yes. The hardware warranty supplies the replacement drive; KYHD only changes what happens to the failed drive, which you keep.

Why would I need this?

Because a failed surveillance drive can still hold readable recorded video. Keeping the drive on site avoids privacy exposure and lets you destroy it under your own policy.

When must it be purchased?

Ideally with the appliance, or while the standard warranty is still active. Contact us to confirm eligibility for an existing appliance.

SKU: HEMS-1800R-5Y-KYHD Category: Brand:

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