Milestone Husky IVO 700R 1U rack-mount appliance, HEMS-700R-5Y-4HMC maintenance service

Milestone 5 Years 4H Mission Critical w/ KYHD – 700R

5 Years 4-Hour Mission Critical response with KYHD for Husky IVO 700R, Milestone part number HEMS-700R-5Y-4HMC. 4-hour on-site 24×7 hardware response plus Keep Your Hard Drive for the Husky IVO 700R 1U rack-mount appliance, five-year term, one per appliance, registered to the service tag.

$2,200.00 USD

Request a quote

5 Years 4-Hour Mission Critical response with KYHD for Husky IVO 700R (Milestone part number HEMS-700R-5Y-4HMC) is a five-year premium maintenance service for the Milestone Husky IVO 700R 1U rack-mount appliance (HE700R series). It upgrades the appliance’s hardware support to 4-hour on-site Mission Critical response, 24 hours a day, 7 days a week: when a hardware fault is diagnosed, a technician with parts is dispatched to your site within four hours, around the clock, including weekends and holidays. It also includes Keep Your Hard Drive, so any replaced drive holding recorded video stays with you.

About the Husky IVO 700R

The Husky IVO 700R is a Milestone Husky IVO 1U rack-mount appliance built on Dell Technologies hardware and pre-loaded with XProtect, sized for mid-size systems needing more throughput and storage. Husky IVO appliances ship with a standard hardware warranty; this service extends and upgrades that coverage for five years. CamCentral supplies Husky IVO appliances and XProtect licensing as a complete, pre-configured recording server: ask for a quote with your camera count and retention.

What is included

  • 4-hour on-site response with parts, 24x7x365, after remote diagnosis
  • Mission-critical priority handling and escalation for the appliance
  • Keep Your Hard Drive: failed drives with recorded video remain on site
  • Covers the complete appliance: chassis, motherboard, power supplies, RAID controller and drives
  • Five-year term registered against the appliance service tag
  • Recommended for recording servers where hours of lost video are unacceptable

Ordering

One service per appliance. The service is registered to the Husky IVO 700R service tag and runs for five years from registration. It does not cover XProtect software, which is maintained through Milestone Care Plus on your XProtect licences.

Also available for this model: HEMS-700R-5Y-KYHD.

Supplied and supported by a Milestone VMS Specialist

CamCentral Systems Inc. holds Milestone VMS Specialist status with XProtect Certified Integration Technician and Milestone Certified Design Engineer staff in-house. We size the licensing, design the server and storage architecture, install and commission the system, and we can custom XProtect integration development when the platform needs to do something it does not do out of the box. Larger and multi-site deployments may qualify for project pricing: request a quote, email orders@camcentral.net or call 604-876-3838 / 1-877-876-3838.

Technical specifications

Key specifications: 5-year 4-hour on-site Mission Critical hardware response 24×7 with Keep Your Hard Drive for the Milestone Husky IVO 700R 1U rack-mount appliance; registered to the appliance service tag. Milestone part number HEMS-700R-5Y-4HMC.

Service

Specification Value
Product type Husky IVO extended maintenance service
Milestone part number HEMS-700R-5Y-4HMC
Covered appliance Milestone Husky IVO 700R (HE700R series)
Appliance form factor 1U rack-mount appliance
Term 5 years
Response level 4-hour on-site Mission Critical, 24×7, with parts
Keep Your Hard Drive Included
Quantity required One per appliance
Registration Against the appliance service tag
Delivery Electronic service registration, no shipping

Frequently asked questions

How is this different from the standard Husky warranty?

Standard coverage is next-business-day. Mission Critical brings a technician and parts to site within four hours, 24×7, and adds Keep Your Hard Drive.

Does this cover the XProtect software?

No. Software updates and Milestone technical support come with Milestone Care Plus on your XProtect licences. This service covers the appliance hardware.

Is 4-hour response available at my location?

Response times depend on distance from a service depot. Most of Metro Vancouver, major Canadian cities and US metropolitan areas qualify; tell us the site address and we will confirm before you order.

SKU: HEMS-700R-5Y-4HMC Category: Brand:

Related products